We Always Deliver the Best Customer Service
As customers are always at the heart of business, we always make it our mission to provide visitors to our stores with an enjoyable and gratifying shopping experience. In doing so, we strive to maintain the highest possible standards of customer service and sustained professionalism. We continue to devote a great deal of effort, resources and time to providing top notch customer service training. Our ultimate objective is to ensure our frontline team is capable of offering exceptional service and underlining our commitment to total customer satisfaction every time.
6-Star Best Service
Our people always try their hardest to satisfy customers. Leveraging systematic six-step procedures, we professionally train each team member to ensure shoppers total satisfaction from initial greeting to understanding visitors needs and recommending products to match.
We has long been renowned for “going the extra mile” to constantly exceed customers’ expectations. In 2005, our HKIA stores pioneered an innovative free “Arrival Collection Service” that freed Hong Kong residents and returning outbound travellers from the hassle of having to struggle with overweight luggage when shopping before their departures.
Pre-flight mini-treatments are yet another example of the innovative spirit we bring to pampering passengers at HKIA. Our Scent & Beauty store in HKIA’s Terminal 2 has joined forces with international skincare brand, Jurlique, to offer refreshing, revitalising 15-minute pre-flight spa treatments and soothing hand, neck and facial massages.
When entering one of our stores, customers can be 100% confident about the quality of products on offer as our staff will happily exchange, repair, or accept any item returned with a valid receipt*. To ensure everyone’s utmost satisfaction, our stores also offer international warranties on many electronics and digital products*.
*Our sales staff will be pleased to explain which brands/products are applicable for exchange, repair and return and the level of warranty offered.